Store Policies & FAQ

Store policies
Shipping & Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Secure Payment options

Pepe's plants uses the Squareup and the Paypal shopping platforms that keep your payment information secure.

Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
NOTE:
WE GUARANTEE LIVE DELIVERY. Message me along with a photo of the plant immediately upon arrival if the plants are in poor condition. Water your plants and place them in shade for one - two weeks. Once you have the plant you are in charge of it's health and prosperity!

Frequently asked questions
Do you offer free shipping?
Yes.
Do you offer care and growing instructions?
Yes, basic information is in the listing description and at https://www.pepesplants.com
Do you accept returns or exchanges
No sorry. All the plants are offered to you in great shape. I do my best to carefully package the plants but the postal service can sometimes damage a box or handle the box in a rough manner.
Sometimes packages are left out in the sun on a front porch or left for days without water. In some cases these tropical plants are left in the cold and they do not like that one bit!
Please open the box as soon as you receive it.
Can I call you with questions about the plant?
Yes, but often times it is better to text me first and I can follow up soon as possible.
Usually the same day. 954-740-4070
Can I place the plant in full sun?
No! Please understand these plants are young and need to be in shade for one - two weeks. Until they have grown to a height of at least two feet do not put them in full sun!
NOTE: Always make sure you acclimate the plant to full sun. This is done slowly over time. Some plants are not happy in full sun ever. When in doubt call or email me.
Can I re-pot the plant?
Yes, after about 30 days depending on the amount of roots in the container. Carefully squeeze your 3.5 x 5 inch container or cut the plant tube and place the plant at the same soil level in a 10 inch plastic container. Be sure the plant goes out to filtered light not full sun at this stage.
How much water?
Always keep the soil moist but allow the surface to dry slightly before watering. Use potting soil and remember to keep an eye on the plants. A tiny plant in a tiny pot can dry out quickly and sometimes daily watering is required. Your weather, temperature, sun exposure etc will all be factors to consider before watering.
How and what do I fertilize with?
I recommend an organic fertilizer like a 10-10-10 for young seedling plants. Water your plants with a liquid fertilizer at half strength every two weeks or at a minimum on a monthly basis. Fertilize in spring and summer. Also use a mineral supplement a few times per year. Read and follow all label directions.